Freight Claims
What are Freight Claims?
Freight claims are legal requests for compensation when goods are lost, damaged, or undelivered.
The three main types are:
Damage (repair, replacement, allowance)
Non-Delivery
Shortage
Carrier Liability
Canada: Usually $2/lb. Always confirm your carrier’s terms.
Steps to Protecting Your Shipment
Proper Packaging – Use sturdy materials, secure items, and avoid overhang.
Accurate Documentation – Double-check bills of lading and labels.
Safe Loading/Unloading – Use correct equipment and handling.
Inspect at Delivery – Note damages on the POD and take photos.
Report Quickly – Provide photos and paperwork immediately.
Consider Insurance – Cover shipments at full invoice value.
Common Claim Denials
Poor packaging
Shipped “At Shipper’s Risk”
Not noting damages/ shortages on the POD at delivery
Missing deadlines or documentation
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